Modelling Information Demand in an Enterprise Context: Method, Notation, and Lessons Learned

Information overload is perceived as a common problem in organisations and enterprises, which calls for new organisational and technological approaches for more pertinent and accurate information supply. The paper contributes to addressing this problem by proposing a method for information demand modelling, which contributes to capturing and understanding the information demand of roles in organisations. This method consists to a large extent of an application of enterprise modelling techniques. Illustrated by a case from automotive industries, lessons learned from information demand modelling are presented and discussed. This includes the specific perspective taken in the method for information demand analysis, common challenges experienced in demand modelling, and the validity of recommendations from participative enterprise modelling for information demand modelling. Furthermore, the paper introduces the notation applied for information demand models and discusses refinement process of this notation.